Service Relationship Manager - Affluent Banking

Job Description

We are hiring Service Relationship Manager - Affluent Banking

Location-Ludhiana

Interested candidates can send their resumes to nidhi.kundra@indusind.com.

Detailed Responsibilities:

• Provide Exceptional service to mapped clients of Affluent channel.
• Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints
• Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients
• Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility
• Monitor Daily Account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity
• Build and deepen relationships with existing Customer base by focusing on Family Grouping/household penetration
• Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base)
• Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process
• Generate quality references for opening new accounts from existing mapped customers
• Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma
• Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc.
• Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby)

JOB SPECIFICATION

• Minimum Qualification :Graduate/ Post Graduate
• Minimum 3-5 years in Service / Key Relationship Servicing in BFSI
• Should have experience in managing Client Book

Skills

• Excellent Communication skills
• Service Oriented with Knowledge of Banking Products.

Job Detail:

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